IVR, aka Interactive Voice Response, will allow you to connect with several services round-the-clock. IVR software solutions are not only restricted to the call center solutions but, they also find applications in the hotel booking system, payment processing, money transfer, inquiry system, CRM integration, etc.
IVR technology permits caller’s interaction with an automated customer service or a touch-tone telephone using DTMF (Dual Tone Multi-Frequency). Even, simplest IVR system is capable of playing audio message and collecting input digits from the user/caller. Nowadays, advanced IVR software solutions use SIP (Session Initiation Protocol) to allow the connection establishment over IP.
The touch-tone interface and voice interface require distinct Asterisk IVR software solutions. However, there was a certain hike in expenses when the touch-tone interface is replaced with the voice interface.
Numerous value-adding features of Asterisk IVR aided in IVR system designing. Asterisk runs its IVR solutions on the commodity software. It uses an affordable PSTN hardware, which is comparatively less expensive.
Complementary Asterisk IVR features offered by IVR software development are listed as:
- Easy access: Many of you think that computerization of the basic customer services complicates the system, which is not at all true. It gives easy-to-use interface, which is relatively simple to be used over the phone without internet connectivity.
- Reasonable: Majority of services that utilize IVR software solutions offer free calling as in toll-free numbers. Asterisk saves per-concurrent-call rate as well as per-port license fees. This makes IVR software solutions more affordable.
- Customization: Are you thinking of certain modifications in your current IVR software? Obviously, our Asterisk IVR software development permits your system administrator to build as well as redesign their own single-level or multi-level IVR through an easy-to-customize web interface.
- Increases ROI: Asterisk IVR will save your time and eliminate the requirement of hiring dedicated staff for customer care and call center solutions. IVR makes it economical to satisfy your clients and consumers. It keeps your employees away from the monotonous tasks and will increase return on investment of your firm.
- Database supportive: Asterisk IVR allows easy integration with your database. It will help you easily access your client’s database and help them when needed. IVR improves your customer services, which will be further benefitting your business.
- High connectivity: Asterisk IVR solutions, allows connectivity with your clients and customers on a 24*7 basis. More frequently you resolve their queries, better will be your services. A better customer service always brings favorable results for your firm.
- Supports multiple languages: With IVR, your companies won’t be investing in hiring individuals which are proficient in multiple languages. An automated voice in multiple languages can easily serve your clients from a variety of regions.
At AsteriskService, you will get the best-in-class services from our team of experienced Asterisk IVR software developers. Our IVR software development will let you have customized software as per your requirements. Making your brand image and adding professional values to your business is easier with our Asterisk IVR services and solutions.
