How Order-tracking IVR Solution benefits Logistics Industry

In today’s technology-driven age, IVR (Interactive Voice Response) solutions are known to offer the access to various services with the help of a mobile phone. The IVR solution can perform a range of functions and companies tend to embrace this technology for enhancing customer experience. Order-tracking IVR facilitates customers to book their orders and track them simply through a phone.

Logistics, Delivery & Collections companies have to face a lot of trouble while collecting the real-time data via their field executives. Deploying order-tracking IVR solutions into logistics can ease this process. Logistics IVR solutions are like business receptionist that reduces the manual work of several hours. Order tracking IVR solution proved to be very beneficial for your ecommerce business as well as for logistics services.


The key benefits of order-tracking IVR solutions are listed as follows:

1. 24/7 connectivity: With customized order-tracking IVR software, you can allow your customers to make inquiry round the clock. They need not switch to their laptop or desktop to track order on the web interface, they can do it anywhere, anytime, without any access to the internet. As the office hours and holidays breaks connectivity and limit the employee’s availability, IVR systems are always at the customer’s disposal.
2. Swiftly handles higher call traffic: Order-tracking IVR solutions are known to handle high call volumes efficiently. It reduces the call hold time and thus enhances the possibility of managing the greater call flow, especially in the peak hours.  
3. Improves brand image: With the prevailing trend of e-commerce, the business of the logistic companies also increases. When customer satisfaction is your utmost need, you need to choose the best Order tracking IVR software, which can help you improve your customer services, which in turn, improve your brand image.
4. Reduces operational cost: You don’t have to hire a dedicated staff capable of handling your call flow, this gradually reduces the investment in hiring individuals as well as managing a robust infrastructure.
5. Call routing to the specific agent: When your customers call to inquire about a particular product and you will attend numerous calls manually, it will gradually increase confusion. Even, many times calls ain’t routed to the dedicated customer executive for the service, which adds frustration on the client and customer end. However, the Built-in feature of order tracking IVR solution offers efficient call routing as per the customer’s query.
6. Secure access to order details: With logistics IVR solution, you can track the live route of your orders and your order details are secure with the company. You can check the details by calling forms your registered number only or else you need to feed the OTP.
   
   

At AsteriskService, we offer the best-in-market automated order tracking IVR solutions for your logistics or eCommerce business to improve services and enhancing a customer satisfaction rate.

Source: https://ivrsystemdesign.wordpress.com/2017/10/13/how-order-tracking-ivr-solution-benefits-logistics-industry/

All You need to know about Quiz IVR

When IVR solutions are utilized for making quizzes and competition, it is named as Quiz and competition IVR. It is common among several voice portal services.

IVR solutions work as per the algorithm and they can be customized as well. Quiz IVR software can ask a number of questions in a random fashion. The software will also record the user’s answers which may be entered by dialing the notepad or speaking into the microphone. Later, IVR takes predefined actions on those recorded answers. Such quizzes were frequent a few days back, but now, IVR solutions are also used for making the screening tests of the job aspirants.

Companies use IVR solutions to inform their customers about their value-added services. Clients like to connect with the companies and get their queries solved instantly. But, it is not easy to gather the customer feedback because people, at times, avert to explain their experience, once the issue is resolved. Customer feedback, review, and rating is important for any business. IVR solutions can provide an easy feedback mechanism.

Here are some of the important benefits of Quiz and competition IVR are listed as:

1. Simplifies customer screening: Quiz IVR solution is deployed to provide the questionnaire for the candidates. Here IVR calls up the targeted candidate and asks related questions. It eases the screening process and saves time for manually visiting the test center of various companies. IVR questionnaire acts as a filter for first line screening of candidates and judges whether the candidate is apt for the second round of interview or not.
2. Enables customer verification: Quiz IVR software can ask the customer to their names, ID, date of birth and other verification details to cross check with their inbuilt database. It can ensure the authenticity of the customer while building trust for your brand.
3. Improved customer satisfaction: It is important to resolve the customer queries quickly. With Quiz IVR, the customer can put the query for which they are calling and the call will be directed to the related department. This resolves the issues more quickly and improves customer satisfaction.
4. Reduced operational cost: IVR solutions are completely automated systems that eliminate the call waiting or call on hold, which reduces the customer call time and the operational and calling costs.
   
   

At AsteriskService, we develop the premium quality Quiz IVR software for taking basic HR interview as well as for announcing about the promotional offers of your business. We offer custom IVR solution and software development services to the global clientele.  

Source: https://ivrsystemdesign.wordpress.com/2017/10/06/all-you-need-to-know-about-quiz-ivr/