How Automated Ticketing System IVR Solution Can Make Your Work Easier

It is so easy, simple, fast, safe and convenient that you will wonder why the automated ticketing system IVR solution did not come around sooner. Who is this automated ticketing IVR for? It is the perfect ticketing system for entertainment industry, events, for travel, for cab and taxi operators, for support centers where a ticket must be generated for each caller. How does it make your life easier if you are in any of these businesses? Read on

What is the ticketing IVR? 

It is a logical and natural extension of the IVR to the ticketing side of business. IVRs have been in use since some time as a self service option. The usual way is for callers to dial a number, listen to prompts and then make the appropriate choice by pressing an appropriate number on their mobile phone’s keypad. The same concept is applied for ticketing. Instead of a paper ticket an e-ticket in the form of a text message is generated and sent to the individual buying the ticket and that gains him a seat on a train or a bus or at an event or at a movie theater. It is that simple. The IVR can also include a secure IVR payment system for cashless transaction or ticket purchasers may be given the option of payment at the time of admission. 

No worries about staff absenteeism

The process of manually booking and issuing tickets is cumbersome and expensive in every way. You have to employ staff to handle ticketing. You must have printed paper tickets or a computer system they can use to enter details of persons making the booking and issue a printed ticket. Just imagine how your ticket booking can be thrown out of gear due to absenteeism by staff members. You lose revenues and you lose reputation too. Opt for Asterisk Service automated ticketing system IVR solution and you are freed from this worry. You do not have to pay salaries to staff and you do not have to allocate resources and space for ticket booking. There is huge savings. 

Convenient, fast and easy for customers

It is inconvenient for customers to physically visit the booking office at the time the booking window opens. It means a disruption of their routine schedule. Tickets may be sold out in which case their effort goes to nothing. Then there are movie tickets or event tickets for which there may be heavy demand. This means people have to first go to the booking office to purchase tickets well in advance and waste more time because they are not guaranteed a ticket at the time the event starts. With the anywhere, anytime booking facility people do not have to waste time to book tickets. They can book well in advance, take their pick of seats and have the assurance of being able to attend the event or view the movie of their choice. 

Delight repeat customers

Take it a bit further. Link the ticket booking IVR to CRM. The CRM captures data and if a person books again they do not have to furnish their details all over again. Customers like this. They simply pick the ticket option and pay or confirm booking. It is done within a minute or so. You have delighted customers thankful to you for offering this mode of ticket booking. You can make use of customer data to send out offers and promotions from time to time and improve chances of ticket sales. 

Cancellations are easy too

You may then raise a query as to what happens if buyers wish to cancel tickets they have booked for bus, train or show? It is simple. They get back into the IVR and enter details and then pick the option of canceling. They may then have the option of rescheduling too. In this case again the customer does not need to waste time and effort by physically visiting the booking office. 

Less unsold tickets

Everything goes into your database. Whether it is a booked ticket or a cancelled ticket you have complete records you can analyze in order to improve business. You will see fewer situations where your tickets remain unsold when you have ticketing IVR with CRM that helps you plan and launch campaigns well in advance. Conversely, if there is a heavy rush for tickets the IVR takes on the load whereas booking staff members would be overburdened and would work under pressure. The chances of mistakes also increase, which does not happen with IVR for ticketing. Plus, if tickets are sold out then there is disappointment for those who are in the queue but this does not happen with automated ticketing IVR. 

It is not just events where automated ticketing makes life easier. Customers dial into IVR expecting fast resolution or wish to speak with an agent who may be busy. They do not have to be kept waiting. The IVR issues them a ticket and the agent sees the notification. He calls back according to the ticket number. 

Asterisk IVR for ticketing is easy to use, easily configurable and can plug into CRM with ease. Get it, save money, ease your work and delight customers. 

Source:https://ivrsystemdesign.wordpress.com/2019/11/15/how-automated-ticketing-system-ivr-solution-can-make-your-work-easier/

How IVR Solution Impacts Hospitality Industries For All Round Improvements

Hospitality thrives on customers and giving them an above average experience leads to repeat business. Unified communication does help but the IVR in the chain could be the strongest or the weakest link depending on the type of IVR solution you put in place. It is the nature of hospitality industry that calls for a specialized IVR system in order to achieve the best impact leading to all round improvement in business. 

The inquiry stage 

This is the most crucial stage where a prospective decides one way or the other depending on the response. IVR is the first point of contact where a customer desires as much information as possible without spending a lot of time in key presses. Hotels do need a dynamic IVR configured to deliver information about hotels, branches, rooms, tariffs, amenities and general services. The faster the response and the more detailed it is the more are the chances of conversion. 

The booking stage 

It is not enough to simply allow a customer to book the room of his choice. It must be confirmed with payment, all done through the IVR system that seamlessly transitions the booking to IVR payment in a secure way. Payment may not be absolutely necessary since a customer may pay upon arrival or on departure but a pleasant experience does create a positive impression. 

Intermediate stage 

The customer is on the way and would like directions. He resorts to the IVR system and appreciates it when he receives pointed instructions. During this stage a customer may just as well change his booking or even cancel it in which case it should be smooth and effortless. 

During occupancy 

Once a guest has booked in another set of IVR queries come into play. The guest may need a service such as food delivered to their room, laundry or taxi and then, when they are about to check out they may want the bill prepared and ready. The guest may even be given the option of using the IVR payment to settle the account. The experience during this stage can prove vital to the hotel’s reputation for superior service and customer satisfaction. 

Post checkout

Once again the IVR kicks in and requests the guest’s opinion on his experience. He may receive a thank you note in his mail and offers of coupons to ensure loyalty. 

A guest is likely to become a repeat customer in the future and must feel welcome for which the hotel must have the IVR tied to a CRM. The next time the guest initiates the room booking procedure the IVR instantly recognizes, welcomes and jump starts the booking. 

Hotels may have branches in various countries and naturally they will want the IVR to have intelligent multi-lingual capabilities to offer prompts in the language of choice of the guest. This can be automated by use of country prefix code or offering language selection in the menu. 

As can be seen the IVR solution is pivotal and hospitality industry, in order to get maximum ROI, need a solution that fits in with their needs and delights customers. Asterisk Service IVR for hospitality is tailored to help hotels capture maximum customers and maximum ROIs. 

Source: https://ivrsystemdesign.wordpress.com/2019/11/04/how-ivr-solution-impacts-hospitality-industries-for-all-round-improvements/