Direct
Inward Dialing (DID) router is the telephone service that allows a
phone number to ring through directly to a specific phone at a
business instead of going to an IVR menu or a queue while eliminating
the requirement to dial an extension. DID router solution eliminates
the need of having an attendant or an automated attendant.
With
DID router, a company can offer its customers individual phone
numbers for each person or each department within the company without
requiring a physical line into the PBX for every individual
connection. This affordable VoIP solution enables easy management of
numbers assigned to individual telephone numbers. Using DID
router, you can get your number changed with the feature of
custom DID number. DID numbers turned important in IP communications
in connection with SIP trunks and hosted phone systems.
Here
are certain ways with which DID router can add value to your
business:
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Manage incoming traffic: DID router helps in managing the incoming traffic more efficiently by enabling you to contact the particular person directly. Rather than answering every incoming call, the operator can be reached only when needed by the incoming caller. This enables the operator to attend to other duties during the day.
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Reduce dependency on attendants: Whenever you make a call, you don’t have to explain the attendant about the person you like to contact. Also, you need not choose an extension from the list, for contacting that person.
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Reduces call holding time: When you are calling anyone, you like to contact them without any delay. The act of listening to the automated attendant, or to be placed on music on hold is usually a cumbersome process. DID router is a savior. Assigning DID number to every employee gives callers quick and direct access to each employee. DID router is responsible for routing the call to the intended person only, this reduces the call holding time for a caller.
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Affordable solution: When your business is diversified and spread across multiple locations, you can save money by taking an individual phone connection and utilize IP technology with the DID routers to access the individuals from every location. This not only eliminates the cost and maintenance charges at PBX but also reduces monthly dial tone bills.
At
AsteriskService, we offer the best-in-market, customized DID
router solution
to
manage your business communication more effectively.
