It
is so easy, simple, fast, safe and convenient that you will wonder
why the automated ticketing system IVR solution did not come around
sooner. Who is this automated ticketing IVR for? It is the perfect
ticketing system for entertainment industry, events, for travel, for
cab and taxi operators, for support centers where a ticket must be
generated for each caller. How does it make your life easier if you
are in any of these businesses? Read on
What
is the ticketing IVR?
It
is a logical and natural extension of the IVR to the ticketing side
of business. IVRs have been in use since some time as a self service
option. The usual way is for callers to dial a number, listen to
prompts and then make the appropriate choice by pressing an
appropriate number on their mobile phone’s keypad. The same concept
is applied for ticketing. Instead of a paper ticket an e-ticket in
the form of a text message is generated and sent to the individual
buying the ticket and that gains him a seat on a train or a bus or at
an event or at a movie theater. It is that simple. The IVR can also
include a secure IVR payment system for cashless transaction or
ticket purchasers may be given the option of payment at the time of
admission.
No
worries about staff absenteeism
The
process of manually booking and issuing tickets is cumbersome and
expensive in every way. You have to employ staff to handle ticketing.
You must have printed paper tickets or a computer system they can use
to enter details of persons making the booking and issue a printed
ticket. Just imagine how your ticket booking can be thrown out of
gear due to absenteeism by staff members. You lose revenues and you
lose reputation too. Opt for Asterisk Service automated
ticketing system IVR solution and you are freed from this
worry. You do not have to pay salaries to staff and you do not have
to allocate resources and space for ticket booking. There is huge
savings.
Convenient,
fast and easy for customers
It
is inconvenient for customers to physically visit the booking office
at the time the booking window opens. It means a disruption of their
routine schedule. Tickets may be sold out in which case their effort
goes to nothing. Then there are movie tickets or event tickets for
which there may be heavy demand. This means people have to first go
to the booking office to purchase tickets well in advance and waste
more time because they are not guaranteed a ticket at the time the
event starts. With the anywhere, anytime booking facility people do
not have to waste time to book tickets. They can book well in
advance, take their pick of seats and have the assurance of being
able to attend the event or view the movie of their choice.
Delight
repeat customers
Take
it a bit further. Link the ticket booking IVR to CRM. The CRM
captures data and if a person books again they do not have to furnish
their details all over again. Customers like this. They simply pick
the ticket option and pay or confirm booking. It is done within a
minute or so. You have delighted customers thankful to you for
offering this mode of ticket booking. You can make use of customer
data to send out offers and promotions from time to time and improve
chances of ticket sales.
Cancellations
are easy too
You
may then raise a query as to what happens if buyers wish to cancel
tickets they have booked for bus, train or show? It is simple. They
get back into the IVR and enter details and then pick the option of
canceling. They may then have the option of rescheduling too. In this
case again the customer does not need to waste time and effort by
physically visiting the booking office.
Less
unsold tickets
Everything
goes into your database. Whether it is a booked ticket or a cancelled
ticket you have complete records you can analyze in order to improve
business. You will see fewer situations where your tickets remain
unsold when you have ticketing IVR with CRM that helps you plan and
launch campaigns well in advance. Conversely, if there is a heavy
rush for tickets the IVR takes on the load whereas booking staff
members would be overburdened and would work under pressure. The
chances of mistakes also increase, which does not happen with IVR for
ticketing. Plus, if tickets are sold out then there is disappointment
for those who are in the queue but this does not happen with
automated ticketing IVR.
It
is not just events where automated ticketing makes life easier.
Customers dial into IVR expecting fast resolution or wish to speak
with an agent who may be busy. They do not have to be kept waiting.
The IVR issues them a ticket and the agent sees the notification. He
calls back according to the ticket number.
Asterisk
IVR for ticketing is easy to use, easily configurable and can plug
into CRM with ease. Get it, save money, ease your work and delight
customers.
Source:https://ivrsystemdesign.wordpress.com/2019/11/15/how-automated-ticketing-system-ivr-solution-can-make-your-work-easier/
