All You need to know about Quiz IVR

When IVR solutions are utilized for making quizzes and competition, it is named as Quiz and competition IVR. It is common among several voice portal services.

IVR solutions work as per the algorithm and they can be customized as well. Quiz IVR software can ask a number of questions in a random fashion. The software will also record the user’s answers which may be entered by dialing the notepad or speaking into the microphone. Later, IVR takes predefined actions on those recorded answers. Such quizzes were frequent a few days back, but now, IVR solutions are also used for making the screening tests of the job aspirants.

Companies use IVR solutions to inform their customers about their value-added services. Clients like to connect with the companies and get their queries solved instantly. But, it is not easy to gather the customer feedback because people, at times, avert to explain their experience, once the issue is resolved. Customer feedback, review, and rating is important for any business. IVR solutions can provide an easy feedback mechanism.

Here are some of the important benefits of Quiz and competition IVR are listed as:

1. Simplifies customer screening: Quiz IVR solution is deployed to provide the questionnaire for the candidates. Here IVR calls up the targeted candidate and asks related questions. It eases the screening process and saves time for manually visiting the test center of various companies. IVR questionnaire acts as a filter for first line screening of candidates and judges whether the candidate is apt for the second round of interview or not.
2. Enables customer verification: Quiz IVR software can ask the customer to their names, ID, date of birth and other verification details to cross check with their inbuilt database. It can ensure the authenticity of the customer while building trust for your brand.
3. Improved customer satisfaction: It is important to resolve the customer queries quickly. With Quiz IVR, the customer can put the query for which they are calling and the call will be directed to the related department. This resolves the issues more quickly and improves customer satisfaction.
4. Reduced operational cost: IVR solutions are completely automated systems that eliminate the call waiting or call on hold, which reduces the customer call time and the operational and calling costs.
   
   

At AsteriskService, we develop the premium quality Quiz IVR software for taking basic HR interview as well as for announcing about the promotional offers of your business. We offer custom IVR solution and software development services to the global clientele.  

Source: https://ivrsystemdesign.wordpress.com/2017/10/06/all-you-need-to-know-about-quiz-ivr/