Six Ways Hotels can get the most from Asterisk-based IVR Solutions

As the tourism industry is strengthening its presence globally, it has opened a new gateway for the hospitality sector. People not only travel for visiting new places but also for business purposes or meeting their families. The technology is paving its way into the hospitality industry so it can be easy and fast to attend and answer the queries of many people at once.


Hotel IVR solutions are like your auto-attendant who resolve customer queries of hotel visitors without the need of a physical attendant. Customized IVR solutions enable hotels to book rooms for the customers from a remote location without using the Internet. This technological adaptation reduces the call cost of common sales, service, collections, inquiry, and support to and from the hotels.

 

The hotel IVR system is a normal Interactive Voice Response System, which is particularly designed and developed for hotels. The customer only has to call on the predefined number. Then, IVR system will guide the customers as per the fed instructions.

Here are the six noteworthy ways on how you can use IVR solutions at their best to improve your hospitality services:

1. Seamless data integration: It makes hotel billing easier as the guest information will show all the value-added services guests availed during their stay. Entire data of guests is easily available for hotel reference as well as for guest’s information in hotel’s CRM.
2. Efficient resource utilization: If you a running a small size hotel or if you are having numerous guests on a single day, your services should never be affected by any means. IVR eliminates the need for dedicated hotel attendants and allows them to work where their services are required at the particular time.
3. Round-the-clock availability: Hotel IVR system eliminates the need for an individual to take care of services at night hours. Voicemail prompts enable you to stay connected with your clients from across the globe at any time.
4. Automated operations: Now, customers don’t wait in a queue for booking hotel rooms or to get their food served. IVR automates every operation, even check-in, and check-out processes.
5. Reduces customer’s wait time: Hotel IVR solution automates every service like laundry, food, etc. This reduces the waiting time for the customer, which ultimately results in customer satisfaction.
6. Improved ROI: Hotel IVR system improves customer services and enables even the small hotels to excel. It includes automated welcome messages, allowing guests to order services using phone keypad and front desk phones with guest information display.

At AsteriskService, you will get the best-in-market IVR solutions for the hospitality industry. We offer custom IVR solution and software development services to the global clientele.  

Source: https://ivrsystemdesign.wordpress.com/2017/12/07/six-ways-hotels-can-get-the-most-from-asterisk-based-ivr-solutions/

Four Wonderful Benefits of DID Router Solution

Direct Inward Dialing (DID) router is the telephone service that allows a phone number to ring through directly to a specific phone at a business instead of going to an IVR menu or a queue while eliminating the requirement to dial an extension. DID router solution eliminates the need of having an attendant or an automated attendant.

With DID router, a company can offer its customers individual phone numbers for each person or each department within the company without requiring a physical line into the PBX for every individual connection. This affordable VoIP solution enables easy management of numbers assigned to individual telephone numbers. Using DID router, you can get your number changed with the feature of custom DID number. DID numbers turned important in IP communications in connection with SIP trunks and hosted phone systems.

Here are certain ways with which DID router can add value to your business:

1. Manage incoming traffic: DID router helps in managing the incoming traffic more efficiently by enabling you to contact the particular person directly. Rather than answering every incoming call, the operator can be reached only when needed by the incoming caller. This enables the operator to attend to other duties during the day.
2. Reduce dependency on attendants: Whenever you make a call, you don’t have to explain the attendant about the person you like to contact. Also, you need not choose an extension from the list, for contacting that person.
3. Reduces call holding time: When you are calling anyone, you like to contact them without any delay. The act of listening to the automated attendant, or to be placed on music on hold is usually a cumbersome process. DID router is a savior.  Assigning DID number to every employee gives callers quick and direct access to each employee. DID router is responsible for routing the call to the intended person only, this reduces the call holding time for a caller.
4. Affordable solution: When your business is diversified and spread across multiple locations, you can save money by taking an individual phone connection and utilize IP technology with the DID routers to access the individuals from every location. This not only eliminates the cost and maintenance charges at PBX but also reduces monthly dial tone bills.

At AsteriskService, we offer the best-in-market, customized  DID router solution to manage your business communication more effectively.

Source:https://ivrsystemdesign.wordpress.com/2017/11/02/four-wonderful-benefits-of-did-router-solution/

How Order-tracking IVR Solution benefits Logistics Industry

In today’s technology-driven age, IVR (Interactive Voice Response) solutions are known to offer the access to various services with the help of a mobile phone. The IVR solution can perform a range of functions and companies tend to embrace this technology for enhancing customer experience. Order-tracking IVR facilitates customers to book their orders and track them simply through a phone.

Logistics, Delivery & Collections companies have to face a lot of trouble while collecting the real-time data via their field executives. Deploying order-tracking IVR solutions into logistics can ease this process. Logistics IVR solutions are like business receptionist that reduces the manual work of several hours. Order tracking IVR solution proved to be very beneficial for your ecommerce business as well as for logistics services.


The key benefits of order-tracking IVR solutions are listed as follows:

1. 24/7 connectivity: With customized order-tracking IVR software, you can allow your customers to make inquiry round the clock. They need not switch to their laptop or desktop to track order on the web interface, they can do it anywhere, anytime, without any access to the internet. As the office hours and holidays breaks connectivity and limit the employee’s availability, IVR systems are always at the customer’s disposal.
2. Swiftly handles higher call traffic: Order-tracking IVR solutions are known to handle high call volumes efficiently. It reduces the call hold time and thus enhances the possibility of managing the greater call flow, especially in the peak hours.  
3. Improves brand image: With the prevailing trend of e-commerce, the business of the logistic companies also increases. When customer satisfaction is your utmost need, you need to choose the best Order tracking IVR software, which can help you improve your customer services, which in turn, improve your brand image.
4. Reduces operational cost: You don’t have to hire a dedicated staff capable of handling your call flow, this gradually reduces the investment in hiring individuals as well as managing a robust infrastructure.
5. Call routing to the specific agent: When your customers call to inquire about a particular product and you will attend numerous calls manually, it will gradually increase confusion. Even, many times calls ain’t routed to the dedicated customer executive for the service, which adds frustration on the client and customer end. However, the Built-in feature of order tracking IVR solution offers efficient call routing as per the customer’s query.
6. Secure access to order details: With logistics IVR solution, you can track the live route of your orders and your order details are secure with the company. You can check the details by calling forms your registered number only or else you need to feed the OTP.
   
   

At AsteriskService, we offer the best-in-market automated order tracking IVR solutions for your logistics or eCommerce business to improve services and enhancing a customer satisfaction rate.

Source: https://ivrsystemdesign.wordpress.com/2017/10/13/how-order-tracking-ivr-solution-benefits-logistics-industry/

All You need to know about Quiz IVR

When IVR solutions are utilized for making quizzes and competition, it is named as Quiz and competition IVR. It is common among several voice portal services.

IVR solutions work as per the algorithm and they can be customized as well. Quiz IVR software can ask a number of questions in a random fashion. The software will also record the user’s answers which may be entered by dialing the notepad or speaking into the microphone. Later, IVR takes predefined actions on those recorded answers. Such quizzes were frequent a few days back, but now, IVR solutions are also used for making the screening tests of the job aspirants.

Companies use IVR solutions to inform their customers about their value-added services. Clients like to connect with the companies and get their queries solved instantly. But, it is not easy to gather the customer feedback because people, at times, avert to explain their experience, once the issue is resolved. Customer feedback, review, and rating is important for any business. IVR solutions can provide an easy feedback mechanism.

Here are some of the important benefits of Quiz and competition IVR are listed as:

1. Simplifies customer screening: Quiz IVR solution is deployed to provide the questionnaire for the candidates. Here IVR calls up the targeted candidate and asks related questions. It eases the screening process and saves time for manually visiting the test center of various companies. IVR questionnaire acts as a filter for first line screening of candidates and judges whether the candidate is apt for the second round of interview or not.
2. Enables customer verification: Quiz IVR software can ask the customer to their names, ID, date of birth and other verification details to cross check with their inbuilt database. It can ensure the authenticity of the customer while building trust for your brand.
3. Improved customer satisfaction: It is important to resolve the customer queries quickly. With Quiz IVR, the customer can put the query for which they are calling and the call will be directed to the related department. This resolves the issues more quickly and improves customer satisfaction.
4. Reduced operational cost: IVR solutions are completely automated systems that eliminate the call waiting or call on hold, which reduces the customer call time and the operational and calling costs.
   
   

At AsteriskService, we develop the premium quality Quiz IVR software for taking basic HR interview as well as for announcing about the promotional offers of your business. We offer custom IVR solution and software development services to the global clientele.  

Source: https://ivrsystemdesign.wordpress.com/2017/10/06/all-you-need-to-know-about-quiz-ivr/

Avail Benefits of Custom Software Development using Asterisk

Asterisk is an open source telephony platform, which supports various protocols and codecs. The power of Asterisk stays in its customizable nature and a matchless standard compliance.

Private branch exchange (PBX) can be deployed in many ways using Asterisk. Features like voicemail, call queuing for agents, conferencing, music on hold, and call parking are all standard features can be built into the software using Asterisk platform. Moreover, Unlike proprietary PBX, Asterisk can integrate with other business technologies in a unique way.

Customized Asterisk software can turn an ordinary computer into the communication server.

The core features of Asterisk Software Development are listed as:

1. Feature code call transfer: It permits the blind call transfer function, as well as attended transfer functions and making variations on the basis of needed customization. Blind Call Transfer enables you to transfer the caller to a ring group or another agent without speaking to the new agent first.
2. One-touch features: Features that are activated with just one key press, or often with a less complexity, are referred as one touch features. They are often very easy to implement. It includes the features like call recording, disconnect, and swift call parking.
3. Built-in dynamic features: It enables to set built-in feature codes on a per-channel basis. Dynamic features are very helpful for the dial plan.
4. Custom dynamic features: In VoIP software development, while updating the channel variables, we can feed the customer’s desired features on a per channel basis. Dynamic features are truly useful for allowing users access to custom features during calls.
5. Call Parking: This feature enables the current user to put the other participants on hold while they themselves hang up. Using this feature, it is possible to allow a call to be put on hold at one location and then picked up from another location such that the conversation can be continued from a device other than the one from which call was initially answered.

At AsteriskService, our team of expert Asterisk Developers will help you with the customized Asterisk software development. With Asterisk Development, we can create custom communications solutions and build innovative solutions to profit your business and clients.

Source: https://ivrsystemdesign.wordpress.com/2017/09/28/avail-benefits-of-custom-software-development-using-asterisk/

Advantages of Order-tracking IVR System for SMEs

In today’s competitive business scenario, communication holds a key to success and facilitates business persons to offer a real-time connectivity. The Interactive Voice Response (IVR) system can automate the business communication process and drastically lowers the price and improves the customer satisfaction. 

Earlier, only large e-commerce companies had facility to set up an IVR to greet callers. But, now SMEs can also employ the logistics IVR solution to enable easy order tracking because it can be easily integrated with other software and hardware applications.

Several benefits of order-tracking IVR solutions for SMEs are listed as follows:

1. Saves time: Once you program your logistics IVR solution, it will automatically track and update the details of the product. It saves your time of manually checking the product, location, status and notifying when asked by the customer. It eliminates the need to keep an agent from the sales team for answering the marketing queries.
2. Automation of routine tasks: At times, an automated system is enough to answer questions. For example, if your customers want to find out the status of their online orders, a computer can check the records and give them the right answers. By automating tasks that don’t require a constant human intervention, SMEs can scale operations without having employed the greater number of people in dealing the routine process.
3. Gathers information: With an order-tracking IVR process, by the time your agent picks up the call, he will already have all the customer details, and maybe even the reason for the call, based on his IVR interaction. It also involves simply notifying the customer upon the asked query and updating the last call information.
4. Multi-level IVR menus: By deploying the dynamic IVR solution, we can create multi-level IVR menus to boost caller experience in a better way. It enables us to build the response in accordance with the input fed by the user, which may vary as per the user’s requirement. You can customize logistic IVR solution with the multi-level IVR menus, to add your required functions.

AsteriskService is a leading IT solution provider for varied services in the domains of Interactive Voice Response (IVR), mobile application development, web development, SEO services, and the like. We offer the best-in-market order-tracking IVR solutions and logistics IVR solution to generate more revenues while meeting commercial requirements.

Source: https://ivrsystemdesign.wordpress.com/2017/09/21/advantages-of-order-tracking-ivr-system-for-smes/

How IVR Solutions benefit Your Business

Interactive Voice Response (IVR) solution facilitates the user to communicate with the help of a mobile through a pre-recorded audio recording and a DTMF touch tone. Businesses across the world can leverage the IVR technology for offering several services to their customers like a hotel or ticket booking, mobile bill payments, balance recharge, currency conversion, etc. The major benefit of IVR solutions is they can work well without using the Internet and the user can immediately get access through their mobile phones.

IVR creator aims to utilize the IVR solutions to automate the calling process while decreasing the cost per call. Effectively designed dynamic IVR solutions are capable of handling numerous customers at once. An IVR technology offers solutions for both entrepreneurs and businesses.

The major business benefits of IVR solutions are listed  as:

1. Lower cost-per-call: IVR doesn’t need connectivity to the internet, neither it requires any external hardware nor the additional reception staff that eventually reduces the cost-per-call. Affordable IVR solutions can be deployed for offering numerous services.
2. Customer prioritization: The best feature of IVR solutions is the call prioritization. You can fix the call priority for certain customers. IVR permits you to divert their calls to the most qualified agent, so you won’t be losing your valued customers.
3. Custom-tailored IVR solutions: Just because your callers are hearing a predefined recording and not a live operator, doesn’t mean it can’t be personal. You can record any sort of personalized greeting you want, and include the appropriate prompts to transfer callers to the corresponding department.
4. Parallel call handling:The front-end IVR enables the users reducing the call traffic by permitting self-service. It allows the call transfer to the right person thereby eliminating the requirement of hiring a dedicated operator. Also, it enables reducing the call traffic during the peak hours with parallel call handling. It greatly improves the inbound call capacity.
5. Dynamic IVR solution: IVR creator uses the feature of multilevel-IVR to create the dynamic IVR solution. It enables your customers to choose that whether they want to use the services and utilize solutions by using automated IVR or by having a real-time conversation with the customer care executive.
6. Error-free solution: When your customer executive is manually taking up the calls, there can be several wrong numbers as well. However, with IVR solutions, the caller will listen to an automated IVR recording that eliminates the possibilities of human errors. Also, there would be no any busy line, so you won’t be missing any important client or customer.

AsteriskService is known for developing the all-in-one IVR solutions. It helps to add more revenues to your business with automated calling services and improves your brand value.

Source:https://ivrsystemdesign.wordpress.com/2017/09/07/how-ivr-solutions-benefit-your-business/

Top Asterisk Features for Customized VoIP Software Development

Asterisk is an open source telephony platform that supports various protocols and empowers IP PBX systems, VoIP gateways, conference servers and other custom solutions worldwide. Asterisk software solutions are used by small and big businesses alike because of its customizable approach.

Asterisk enables the developers to integrate features like voicemail, hosted conferencing, music on hold, call parking etc. in a single software. It also enables assimilation with other business technologies in a distinct way, unlike the closed PBX system.

Asterisk Development can become the foundation for a complete business phone system. It can be used to enhance or extend a prevailing communication system or to bridge a gap between systems. The vital features of Asterisk Software Development are as under:

1. One-touch features: Easily-enabled or single-click features like call recording, call parking, call switching etc. are known as one-touch features.
2. Built-in dynamic features: The dynamic communication features commonly installed in all Asterisk software are call transfer, call recording, network scalability etc. They are referred as built-in features. You can enable or disable them as per the requirement.
3. Custom dynamic features: Custom dynamic features in VoIP software development enable you to define custom features as per your business requirements. These features are mapped in Asterisk applications and you can enable them dynamically, on a per channel basis. They are truly valuable to allow access for calls.
4. Feature code call transfer: With this feature, the software permits blind call transfer function and attended call transfer function. Using the blind call feature, you can transfer functions in a ring group without prior notice. Whereas, in attended transfer function, you can transfer only Asterisk software development enables the feature customization as per the client requirement.
5. Call parking: One of the best features with custom software development is call parking. It enables a user to put the call on hold when other user picks up from another location in the duration of an active call. It reduces the trouble of rushing to attend a call and enables you to receive it from the current location. If no one picks a call in certain time duration, the system will ring back to the telephone system on which the call is parked.

At AsteriskService, we offer you premium VoIP software development solutions through Asterisk platform. Our team of dedicated Asterisk developers will build the benefitting solutions for your business. Asterisk makes any online meeting experience commendable through its outstanding, easy-to-use features, and clear audio-video quality.

Source:https://ivrsystemdesign.wordpress.com/2017/09/04/top-asterisk-features-for-customized-voip-software-development/

Affordable Asterisk IVR Software Solutions For Swift Business Connectivity

IVR, aka Interactive Voice Response, will allow you to connect with several services round-the-clock. IVR software solutions are not only restricted to the call center solutions but, they also find applications in the hotel booking system, payment processing, money transfer, inquiry system, CRM integration, etc.

IVR technology permits caller’s interaction with an automated customer service or a touch-tone telephone using DTMF (Dual Tone Multi-Frequency). Even, simplest IVR system is capable of playing audio message and collecting input digits from the user/caller. Nowadays, advanced IVR software solutions use SIP (Session Initiation Protocol) to allow the connection establishment over IP.

The touch-tone interface and voice interface require distinct Asterisk IVR software solutions. However, there was a certain hike in expenses when the touch-tone interface is replaced with the voice interface.

Numerous value-adding features of Asterisk IVR aided in IVR system designing. Asterisk runs its IVR solutions on the commodity software. It uses an affordable PSTN hardware, which is comparatively less expensive.

Complementary Asterisk IVR features offered by IVR software development are listed as:

1. Easy access: Many of you think that computerization of the basic customer services complicates the system, which is not at all true. It gives easy-to-use interface, which is relatively simple to be used over the phone without internet connectivity.

2. Reasonable: Majority of services that utilize IVR software solutions offer free calling as in toll-free numbers. Asterisk saves per-concurrent-call rate as well as per-port license fees. This makes IVR software solutions more affordable.
   
3. Customization: Are you thinking of certain modifications in your current IVR software? Obviously, our Asterisk IVR software development permits your system administrator to build as well as redesign their own single-level or multi-level IVR through an easy-to-customize web interface.

4. Increases ROI: Asterisk IVR will save your time and eliminate the requirement of hiring dedicated staff for customer care and call center solutions. IVR makes it economical to satisfy your clients and consumers. It keeps your employees away from the monotonous tasks and will increase return on investment of your firm.  

5. Database supportive: Asterisk IVR allows easy integration with your database. It will help you easily access your client’s database and help them when needed. IVR improves your customer services, which will be further benefitting your business.
   
6. High connectivity: Asterisk IVR solutions, allows connectivity with your clients and customers on a 24*7 basis. More frequently you resolve their queries, better will be your services. A better customer service always brings favorable results for your firm.
   
7. Supports multiple languages: With IVR, your companies won’t be investing in hiring individuals which are proficient in multiple languages. An automated voice in multiple languages can easily serve your clients from a variety of regions.  
   
   
   At AsteriskService, you will get the best-in-class services from our team of experienced Asterisk IVR software developers. Our IVR software development will let you have customized software as per your requirements. Making your brand image and adding professional values to your business is easier with our Asterisk IVR services and solutions.
   

Source: https://ivrsystemdesign.wordpress.com/2017/08/28/affordable-asterisk-ivr-software-solutions-for-swift-business-connectivity/